Barefaced
A multi-million dollar skincare businessBarefaced is a US based skincare company, with clincally proven formulas developed by expert nurse practitioner Jordan Harper.
Our brief was to reposition the brand to make it more aspirational and to create a best-in-class online store using Shopify Plus to grow their online business.
Since working together, sales have increased from $1m per month to $3m per month, they have reached 13,500 subscription customers with a retention rate of 97% and their new online loyalty scheme has a 31% uptake.
Identity
This fresh-faced identity combines clean layouts, large fonts and intimate photography to communicate the integrity and honesty of the brand.
Industry
Skincare & beautyAwards & recognition
Best In Class, AWWWDeliverables
Strategy, Web Design, Shopify Plus, Subscriptions, Loyalty Scheme, Digital Marketing, Search Engine Optimisation & Email AutomationVisit site
www.barefaced.comColour
We selected a neutral palette to complement natural skin tones and enhance their lifestyle and product imagery.
Heading
Aperçu Pro Bold
Subheading
Questa Slab
Body copy
Aperçu Pro Regular
A recipe for success
Design and marketing experience came together to create a best in class online shopping expereince, generating over $3m per month in online sales.
- Digital marketing and UX strategy.
- Shopify Plus design and development.
- Subscription products and custom client portal.
- Automated churn reduction and winback campaigns.
- Rich product detail pages with brand content.
- Conversion rate optimisation (175% increase in sales).
- Loyalty scheme (31% uptake).
- Interactive skin quiz and product recommendations.
Frictionless ecommerce
Product pages were designed to make shopping as simple as possible. Information on benefits, key ingredients, usage tips and product recommendations are easily accessed further down the page for those customers wanting to delve deeper before making a purchase.
Collection pages are easy to navigate and filter. The ‘quick add’ feature makes them shoppable for the customer on the go and the social shopping pannel adds extra weight and encourages new customers to give Barefaced a try.
Social by nature
The skincare market is crowded. Therefore to elevate Barefaced we used social proof to communicate their credibility and product efficacy at every stage of the customer journey which led to higher conversion rates and new customer acquisition.
Email marketing automation
We built out a complex network of flows and emails using Klaviyo which automated customer review collection, abandoned cart recovery, referral marketing and AI based win-back campaigns so Barefaced’s marketing was always on... 24/7.
Mobile first
As 80% of traffic is from mobile we prioritised the mobile UX throughout the design phase in order to ensure the website delivers the best user experience and the highest conversion rate possible.
Storytelling and education
A founder led brand, the Barefaced story and Jordan’s philosophy are intertwined which is reflected in the website design. We incorporated editorially inspired sections to communicate her values and ethos, as well as helpful tips allowing Jordan to share her knowledge and the science behind her products.
Modern aesthetic
As part of the initial discovery phase we explored a number of different styles of photography which formed the brief for the website photo shoot. The product photography mirrors the brand's stress-free and uncomplicated approach to skincare and the vibrant lifestyle photography is full of fun and celebrates the feeling of being comfortable and confident in the skin you're in.
